These terms and conditions apply to your use of thepuzzler.org.

​

By using this website, entering a competition, submitting a form, accessing our content, or otherwise interacting with this website, you agree to these terms and conditions.

​

If you do not agree to these terms, please do not use this website.

​

1. About us

​

This website is operated by One Labs Ltd, trading as The Dorset Puzzler.

Company name: One Labs Ltd
Company number: 12396334
Trading name: The Puzzler
Website: thepuzzler.org
Email: info@onelabs.co.uk

​

In these terms, references to “The Puzzler”, “we”, “us” and “our” mean One Labs Ltd trading as The Dorset Puzzler.

​

2. About this website

​

The Dorset Puzzler is a puzzle publication and website featuring crosswords, sudokus, number challenges, puzzle content, competitions, local features, advertisements and related information.

​

The website is provided for general information, entertainment and recreational purposes.

​

3. Use of this website

​

You agree to use this website only for lawful purposes.

​

You must not:

​

• use the website in a way that breaches any law or regulation;

• attempt to gain unauthorised access to the website, server or connected systems;

• introduce viruses, malware, spam, bots or harmful material;

• copy, scrape, reproduce or commercially exploit our content without permission;

• submit false, misleading, abusive, offensive or fraudulent information;

• interfere with the security, availability or proper operation of the website;

• use the website in a way that could damage our reputation or the experience of other users.

​

We may suspend, restrict or block access to the website if we believe these terms have been breached.

​

4. Website content

​

The content on this website is provided for general information and entertainment purposes only.

​

We take reasonable care when preparing website content, puzzles, competition details and related information, but we do not guarantee that all content will always be complete, accurate, up to date, available or free from errors.

​

You should check the relevant competition page for the latest competition details, including closing dates, entry instructions, prize information and winner information.

​

5. Puzzles and answers

​

Puzzles are provided for entertainment and recreational purposes.

​

We take reasonable care when preparing puzzles, clues, grids, answers and solutions.

 

However, we cannot guarantee that every puzzle, clue, grid or answer will be completely free from errors.

​

If we identify an error in a puzzle, clue, answer, competition entry process, printed publication or website page, we may take reasonable steps to correct or clarify the issue.

​

This may include updating the website, correcting an answer, extending a closing date, excluding affected entries, re-running a draw, cancelling a competition, or taking another fair and reasonable action.

​

6. No professional advice

​

The content on this website is not professional, medical, legal, financial or health advice.

Any references to brain training, keeping the mind active, mental stimulation or similar wording are intended as general lifestyle and entertainment references only. They should not be treated as medical claims or a substitute for professional advice.

​

7. Intellectual property

​

Unless stated otherwise, all content on this website and in The Dorset Puzzler belongs to One Labs Ltd, The Dorset Puzzler, or our licensors.

​

This includes, but is not limited to:

​

• puzzle layouts;

• crossword grids;

• sudoku grids;

• number challenges;

• text;

• images;

• illustrations;

• logos;

• designs;

• branding;

• page layouts;

• downloadable materials;

• competition content.

​

You may view and use the website for personal, non-commercial use only.

​

You must not copy, reproduce, republish, distribute, modify, sell, upload, share, adapt or commercially exploit any website or publication content without our prior written permission.

​

You may share links to pages on the website, provided that you do so fairly and do not suggest any endorsement, sponsorship or partnership where none exists.

​

8. User submissions

​

If you submit information through the website, including competition entries, contact forms, answers, comments, enquiries or other form submissions, you confirm that:

​

• the information you provide is accurate and complete;

• you have the right to submit the information;

• the information is not unlawful, offensive, abusive, defamatory, misleading or fraudulent;

• the information does not infringe the rights of any third party.

​

We may disregard, delete or remove submissions that we reasonably believe are false, abusive, unlawful, offensive, automated, spam, fraudulent or otherwise inappropriate.

​

9. Competitions and prize draws

​

The Dorset Puzzler may run competitions, prize draws, puzzle challenges or promotional activities from time to time.

​

Each competition may have specific details, including the prize, entry method, closing date, eligibility requirements and winner selection process. These will be shown on the relevant competition page.

​

Unless stated otherwise, the monthly competition terms in section 18 below apply to all competitions run by The Dorset Puzzler.

​

10. Advertising and sponsored content

​

The website and The Dorset Puzzler publication may include advertising, sponsored content or promotional material.

​

Advertisements and third-party promotions are provided by third parties and do not necessarily represent our views, recommendations or endorsement.

​

We are not responsible for the products, services, claims, offers, websites, content, availability or conduct of third-party advertisers.

​

Any dealings you have with advertisers or third-party providers are between you and the relevant advertiser or provider.

​

11. Links to other websites

​

This website may contain links to third-party websites.

​

These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, terms, privacy practices, security, availability or accuracy.

​

You access third-party websites at your own risk.

​

12. Privacy and personal data

​

We process personal data in accordance with our Privacy Policy.

​

If you enter a competition, we will use your personal information to administer the competition, check entries, contact the winner and arrange prize fulfilment.

​

Entering a competition does not automatically sign you up to marketing. Marketing communications will only be sent where you have opted in or where the law otherwise allows.

​

Please read our Privacy Policy for more information.

​

13. Cookies

​

This website may use cookies and similar technologies.

​

Cookies may be used to help the website work, improve performance, understand visitor activity, support security, prevent spam and improve the user experience.

​

Where required by law, we will ask for your consent before using non-essential cookies.

More information should be set out in our Cookie Policy.

​

14. Website availability

​

We aim to keep the website available and working properly, but we do not guarantee that it will always be uninterrupted, secure, error-free or available.

​

We may update, change, suspend, withdraw or restrict access to all or part of the website at any time.

​

We are not responsible for any loss, delay, inconvenience or inability to access the website caused by website downtime, maintenance, technical issues, third-party services, internet issues or circumstances outside our reasonable control.

​

15. Security

​

We do not guarantee that the website will be free from bugs, viruses, malware or other harmful material.

​

You are responsible for using appropriate virus protection, device security and browser settings when accessing the website.

​

You must not misuse the website by knowingly introducing viruses, malware, trojans, worms, logic bombs, bots, scraping tools or other harmful or disruptive technology.

​

16. Limitation of liability

​

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

​

To the fullest extent permitted by law, we will not be liable for:

​

• loss of profit, revenue, business or opportunity;

• loss of data;

• loss of goodwill or reputation;

• indirect or consequential loss;

• loss arising from website downtime or technical issues;

• loss arising from reliance on website content;

• loss arising from third-party links, advertisements or services;

• loss arising from errors in puzzles, answers, clues or competition content, except where the law says otherwise.

​

If you are a consumer, these terms do not affect your statutory rights.

​

17. Changes to these terms

​

We may update these terms from time to time.

​

The latest version will be posted on this page with a new “last updated” date.

​

By continuing to use the website after the terms are updated, you agree to the updated terms.

​

18. Monthly Competition Terms and Conditions

​

These competition terms apply to monthly competitions run by The Dorset Puzzler, including crossword, sudoku, number challenge and other puzzle competitions.

​

Specific details for each competition will be shown on the relevant competition page.

 

18.1 Promoter

​

The promoter of each competition is One Labs Ltd, trading as The Dorset Puzzler.

Company name: One Labs Ltd
Company number: 12396334
Trading name: The Puzzler
Website: thepuzzler.org
Email: info@onelabs.co.uk

​

18.2 Competition format

​

Each competition will relate to a puzzle, clue, answer, challenge or activity published by The Dorset Puzzler online, in print, or both.

​

To enter, entrants must follow the instructions on the relevant competition page and submit the required answer using the online entry form.

​

18.3 No purchase necessary

​

No purchase is necessary to enter, unless expressly stated otherwise on the relevant competition page.

​

Entrants are responsible for any normal internet, mobile data or other standard access costs charged by their provider.

​

18.4 Eligibility

​

Unless stated otherwise on the relevant competition page, competitions are open to UK residents aged 18 or over.

​

Employees, contractors, contributors, suppliers, advertisers, professional advisers or anyone professionally connected with The Dorset Puzzler, including their immediate family members, may not enter.

​

We reserve the right to ask for proof of age, identity, UK residency and eligibility before awarding a prize.

​

18.5 How to enter

​

To enter a competition, you must:

1. Complete the relevant puzzle or challenge.

2. Visit the relevant competition page on thepuzzler.org.

3. Submit your answer using the online entry form.

4. Provide the requested contact details.

5. Submit your entry before the stated closing date and time.

​

Entries submitted after the closing date will not be included.

​

Incomplete, incorrect, duplicated, automated, bulk, fraudulent, altered, offensive or otherwise invalid entries may be disqualified.

​

18.6 Entry limit

​

Unless stated otherwise, only one entry is permitted per person per monthly competition.

Multiple entries from the same person may be disqualified.

​

We may also disqualify entries where we reasonably believe a person has attempted to enter more than once using different names, email addresses, accounts, devices or other methods.

​

18.7 Specific competition details

​

Each competition page should state:

​

• the name of the competition;

• the relevant issue or puzzle;

• the prize;

• the opening date, if applicable;

• the closing date and time;

• who can enter;

• how to enter;

• the entry limit;

• when the winner will be selected;

• when the winner will be contacted;

• any specific restrictions or conditions.

​

For the Monthly Dorset Crossword Competition, the specific details are:

Competition: May Dorset Crossword Competition
Prize: One £50 gift card
Entry method: Submit the correct crossword answer using the online form on the competition page
Closing date: 11:59pm on 22nd of each month
Winner selection date: 23rd of each month
Winner contact date: 23rd of each month
Eligibility: UK residents aged 18 or over
Entry limit: One entry per person
No purchase necessary

18.8 Prize

​

The prize for each competition will be shown on the relevant competition page.

​

For the Monthly Dorset Crossword Competition, there will be one winner and the prize will be a £50 gift card.

​

The prize is non-transferable and no cash alternative will be offered.

​

We reserve the right to substitute the prize with another prize of equal or greater value if the advertised prize becomes unavailable for reasons outside our reasonable control.

​

18.9 Gift card terms

​

Gift cards may be subject to the issuer’s own terms and conditions, including expiry dates, redemption rules, spending restrictions, exclusions and availability.

​

The Dorset Puzzler is not responsible for the terms, availability, operation, redemption or acceptance of a third-party gift card once it has been issued.

​

18.10 Winner selection

​

Unless stated otherwise on the relevant competition page, the winner will be selected at random from all valid entries that contain the correct answer.

​

The random draw will be carried out using a fair random selection process. We may use a random computer process or another fair method.

​

We may keep a record of the draw for verification purposes.

​

The decision of The Dorset Puzzler is final and no correspondence will be entered into, except where required by law or regulation.

​

18.11 Winner contact

​

The winner will be contacted using the contact details provided on the entry form.

​

For the Monthly Dorset Crossword Competition, the winner will be contacted on 23rd of each month. 

​

If the winner does not respond within 7 days of being contacted, or if the winner is found to be ineligible, we reserve the right to select another winner from the remaining valid entries.

Entrants are responsible for ensuring that the contact details they provide are accurate and up to date.

​

18.12 Prize delivery

​

We aim to deliver or arrange the prize within 30 days of the winner confirming their details, unless stated otherwise on the relevant competition page.

​

The prize may be sent electronically or by post, depending on the type of gift card or prize selected.

​

We are not responsible for delays caused by incorrect contact details, postal issues, email filtering, third-party gift card providers, technical problems or circumstances outside our reasonable control.

​

18.13 Winner announcement

​

We may announce the winner on thepuzzler.org, in The Dorset Puzzler, by email, or on our social media pages.

​

Unless the winner agrees otherwise, we will only publish limited winner information, such as first name and county.

​

We may be required to make winner information available to demonstrate that a valid award took place. Entrants may object to their details being published or request that the amount of information published is reduced, but we may still need to provide information to a regulator if required.

​

18.14 Personal data and competitions

​

Personal data submitted as part of a competition will be used to:

​

• administer the competition;

• check entries;

• contact the winner;

• verify eligibility;

• arrange delivery of the prize;

• keep records of the competition;

• comply with legal or regulatory requirements.

​

Entrants’ personal data will not be used for marketing unless the entrant has separately opted in to receive marketing communications.

​

Any optional marketing consent will be separate from competition entry and can be withdrawn at any time.

​

Please read our Privacy Policy for more information.

​

18.15 Marketing consent

​

Entering a competition does not automatically sign you up to marketing.

If a marketing opt-in box is provided, it will be optional. You can enter the competition without agreeing to receive marketing.

​

If you choose to receive marketing, you can unsubscribe at any time by following the instructions in the relevant message or contacting us at info@onelabs.co.uk.

​

18.16 Technical issues

​

We are not responsible for entries that are lost, delayed, incomplete, misdirected, corrupted, undelivered or not received due to technical problems, website issues, internet issues, server issues, email issues, form errors, device issues, spam filtering or any other reason outside our reasonable control.

​

Proof of submission is not proof of receipt.

​

18.17 Fairness and disqualification

​

We reserve the right to disqualify any entrant or entry if we reasonably believe that:

​

• the entry is fraudulent, automated or submitted in bulk;

• the entrant has breached these terms;

• the entrant has provided false or misleading information;

• the entrant has attempted to manipulate the competition;

• the entrant has used multiple identities, accounts or email addresses;

• the entry is inappropriate, offensive or unlawful;

• accepting the entry would be unfair to other entrants.

​

18.18 Errors, amendments and cancellation

​

If a competition is affected by an error, printing issue, website issue, technical problem, fraud, unauthorised intervention, administrative issue or any event outside our reasonable control, we may amend, suspend, cancel, extend or re-run the competition where it is reasonable and fair to do so.

​

We will try to avoid changing competition terms once a competition has opened, unless necessary to protect entrants, correct an error, comply with the law, preserve fairness, or respond to circumstances outside our reasonable control.

​

18.19 Responsibility for prizes

​

We are responsible for making reasonable efforts to award the prize as described.

However, we are not responsible for:

​

• a winner providing incorrect contact details;

• a winner failing to respond within the stated timeframe;

• a prize being delayed due to a third-party provider;

• a gift card provider changing its terms, expiry period or redemption rules;

• a prize being lost or delayed due to circumstances outside our reasonable control.

​

18.20 Liability for competitions

​

The Dorset Puzzler is not responsible for any loss, damage, injury or disappointment suffered as a result of entering a competition, being unable to enter, not winning, accepting a prize, or using a prize, except where liability cannot legally be excluded.

 

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

​

18.21 Agreement to competition terms

​

By entering a competition, you agree to be bound by these competition terms and any specific terms shown on the relevant competition page.

​

If there is any conflict between these general competition terms and the specific details on a competition page, the specific competition page details will apply to that competition.

​

19. Governing law

​

These terms and conditions are governed by the laws of England and Wales.

​

Any disputes will be subject to the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings elsewhere.

​

20. Contact us

​

If you have any questions about these terms, please contact:

​

One Labs Ltd trading as The Puzzler
Email: info@onelabs.co.uk