This Privacy Policy explains how One Labs Ltd, trading as The Dorset Puzzler, collects, uses and protects personal information when you use thepuzzler.org, enter competitions, submit forms, contact us, or sign up to receive updates.

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1. Who we are

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This website is operated by One Labs Ltd, trading as The Dorset Puzzler.

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Company name: One Labs Ltd
Company number: 12396334
Trading name: The Puzzler
Website: thepuzzler.org
Email: info@onelabs.co.uk

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For the purposes of data protection law, One Labs Ltd is the data controller for the personal information collected through this website.

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2. What personal information we collect

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We may collect the following types of personal information:

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• your name;

• email address;

• telephone number, if provided;

• town, county or general location, if provided;

• competition answers and competition entry details;

• marketing preferences;

• messages or enquiries you send to us;

• technical information, such as IP address, browser type, device type, pages visited and website usage data;

• cookie and analytics data, where applicable.

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We only collect personal information that is needed for the purpose it is provided.

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3. How we collect personal information

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We may collect personal information when you:

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• enter a competition;

• submit an answer using an online form;

• contact us through the website;

• sign up for email updates;

• interact with our website;

• accept website cookies or analytics tools;

• communicate with us by email or through social media.

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4. How we use your personal information

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We may use your personal information to:

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• administer competitions and prize draws;

• check and validate competition entries;

• contact competition winners;

• arrange delivery of prizes;

• respond to enquiries;

• send updates or marketing emails where you have opted in;

• manage unsubscribe requests;

• improve our website, puzzles, competitions and services;

• prevent fraud, misuse or automated entries;

• maintain website security;

• comply with legal, regulatory or record-keeping requirements.

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5. Our lawful basis for using your information

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We rely on different lawful bases depending on how we use your information.

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• Responding to enquiries: legitimate interests.

• Running competitions and processing entries: contract and/or legitimate interests.

• Contacting winners and arranging prizes: contract and/or legitimate interests.

• Keeping competition records: legitimate interests and/or legal obligation.

• Sending email marketing where you have opted in: consent.

• Managing unsubscribe requests: legal obligation and legitimate interests.

• Website analytics and improvement: consent, where required, or legitimate interests.

• Website security and fraud prevention: legitimate interests.

• Complying with legal requirements: legal obligation.

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6. Competition entries

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When you enter a competition, we collect the information needed to process your entry. This may include your name, email address, answer, entry date and any other details requested on the entry form.

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We use this information to:

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• record your entry;

• check whether your answer is correct;

• select a winner;

• contact the winner;

• arrange the prize;

• keep records showing that the competition was run fairly.

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Entering a competition does not automatically sign you up to marketing. If we offer email updates, this will be a separate optional choice.

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7. Marketing emails

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We will only send you marketing emails if you have opted in to receive them, or where the law otherwise allows us to do so.

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Marketing emails may include updates about future puzzles, competitions, new issues, website updates or related content from The Dorset Puzzler.

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You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting info@onelabs.co.uk.

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We do not sell your personal information to third parties for marketing.

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8. Cookies and analytics

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Our website may use cookies and similar technologies to help the website work properly, understand how visitors use the website, improve content and support website security.

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Cookies may include:

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• essential cookies needed for the website to function;

• analytics cookies to understand website usage;

• security or spam-prevention cookies;

• advertising or tracking cookies, if used.

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Where required by law, we will ask for your consent before using non-essential cookies.

You can usually manage cookies through your browser settings or any cookie banner provided on the website.

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9. Who we share personal information with

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We may share personal information with trusted service providers who help us operate the website and run competitions, such as:

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• website hosting providers;

• form and email service providers;

• analytics providers;

• spam-prevention or website security tools;

• prize fulfilment providers;

• professional advisers, if needed;

• regulators or authorities, where legally required.

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We only share personal information where necessary and appropriate.

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10. Third-party links and advertisers

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Our website or publication may include links to third-party websites, advertisers or sponsored content.

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If you click a third-party link, you will leave our website. We are not responsible for how third-party websites collect, use or protect your personal information. You should read their privacy policies before submitting any personal information.

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11. How long we keep personal information

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We keep personal information only for as long as necessary.

As a guide:

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• competition entries may be kept for up to 12 months after the competition closes, so we can keep a record of the draw and deal with any queries;

• winner details may be kept for up to 6 years where needed for accounting, legal or record-keeping purposes;

• enquiry emails may be kept for up to 2 years;

• marketing subscription details are kept until you unsubscribe or ask us to delete them;

• website analytics data is kept according to the settings of the analytics provider.

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We may keep information for longer if required by law or if needed to deal with a complaint, dispute or legal claim.

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12. International transfers

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Some of the services we use may process personal information outside the UK.

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Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as using providers that offer recognised data protection protections or contractual safeguards.

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13. How we protect your information

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We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

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However, no website or email system can be guaranteed to be completely secure. You should take care when sending personal information online.

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14. Your rights

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You have rights under data protection law, including the right to:

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• access the personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete your information in certain circumstances;

• ask us to restrict how we use your information;

• object to certain uses of your information;

• ask for your information to be transferred to another provider, where applicable;

• withdraw consent where we rely on consent, such as for marketing emails.

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To exercise your rights, contact us at info@onelabs.co.uk.

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We may need to verify your identity before responding to a request.

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15. Complaints

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If you have a concern about how we use your personal information, please contact us first at:

info@onelabs.co.uk

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You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

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16. Children

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Our competitions are intended for UK residents aged 18 or over unless stated otherwise.

We do not knowingly collect personal information from children for competitions. If we become aware that a child has submitted personal information without appropriate permission, we may delete it.

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17. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time.

The latest version will be posted on this page with a new “last updated” date.